Terms of Service

Effective Date: June 30, 2026

Last Updated: June 8, 2026

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer") and Zonobly Inc. ("Zonobly"), a corporation incorporated federally under the Canada Business Corporations Act (CBCA), Corporation Number 1805676-5, CRA Business Number 769388976 RC0001, operating out of Ontario, Canada, governing your access to and use of the Zonobly platform, AI voice agents, SMS automation tools, and all related services (the "Services").

Subscriptions & billing

Plans are billed monthly in CAD via Stripe. You may cancel at any time; cancellations take effect at the end of the current period.

Founding Member Pricing

Founding Member pricing is a limited promotional rate available to the first 150 businesses that convert to a paid subscription during the offer period.

Your Founding Member rate is a fixed monthly rate of $47.40 (Starter) / $119.40 (Pro) / $239.40 (Growth), depending on your plan — a flat 40% off our standard list price. If you pay annually, your rate is simply this monthly rate × 12 ($568.80 / $1,432.80 / $2,872.80 CAD per year, depending on plan).

This is a fixed dollar amount. It does not change for any reason, including any future change to our list pricing, for the life of your subscription — with no exceptions.

If you switch plans — upgrade or downgrade — while your subscription remains continuously active, your Founding Member status carries over automatically to your new plan's fixed rate. You do not need to contact us, and there is no separate approval step.

Founding Member pricing ends only if your subscription is cancelled or lapses for non-payment. Resubscribing afterward does not restore Founding Member pricing. The Founding Member discount cannot be combined with any other promotional offer.

Founding Member eligibility is limited to the first 150 businesses to convert to a paid subscription and closes automatically once that cap is reached, with no fixed end date before then.

Free Trial & Automatic Renewal

A valid payment card is required to start your account, including when you start a free trial. Your card is authorized at signup but is not charged during the trial period.

New accounts receive a 14-day free trial. The trial begins on the day you complete signup and ends at 11:59 p.m. Eastern Time on day 14.

Unless you cancel before the end of day 14, your subscription converts automatically to a paid monthly plan and your card is charged the then-current plan price in CAD. Your subscription then renews automatically each month until cancelled.

You may cancel at any time during the trial from your dashboard billing page and you will not be charged. Cancelling after the first charge stops future renewals but does not refund the current period; see Cancellation & Refunds below.

No lock-in. There is no minimum term or commitment. After the trial converts to a paid monthly plan, you may cancel the monthly subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period, and you keep access to the Services until that date.

Cancellation & Refunds

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period, and you retain access to the Services until that date.

All subscription fees are non-refundable except as required by applicable law. Zonobly does not provide prorated or partial-month refunds for mid-cycle cancellations.

New accounts receive a 14-day free trial. A payment card is required at signup, and unless you cancel before the end of day 14 your card is charged automatically when the trial ends.

If you believe you were billed in error or were charged after a valid cancellation, contact support@zonobly.com within 30 days of the charge. Billing disputes are reviewed on a case-by-case basis.

Growth customers with a custom or annual contract are subject to the refund terms specified in their agreement.

Call Minutes and Fair Use

Each subscription plan includes a monthly allocation of AI voice agent talk time:

Starter plan: 200 minutes per month
Pro plan: 500 minutes per month
Growth plan: 1,000 minutes per month

Minutes are measured as connected talk time on inbound or outbound interactions handled by a Zonobly AI voice agent, totalled for the billing period and rounded up to the next whole minute once per period — not once per call. Calls that never connect to the agent are not counted, and no single call can exceed 10 minutes. SMS messages are unlimited on all plans and are never counted toward your minute allocation.

If your usage exceeds your plan's monthly minute allocation, overage charges apply at the following rates:

Starter: CAD $0.65 per additional minute
Pro: CAD $0.55 per additional minute
Growth: CAD $0.50 per additional minute

Overage charges are calculated at the end of each billing period and added to your next invoice. Exceeding your allocation never suspends, throttles, or cuts off your phone service. Zonobly will notify you by email, and in your dashboard, when you reach 80% of your monthly minute allocation, and again when your included minutes are fully used and additional-minute charges begin.

Additional-minute charges are capped. Once your additional minutes in a billing period reach 30% of your plan's allocation — 60 minutes on Starter (maximum CAD $39.00), 150 minutes on Pro (maximum CAD $82.50), or 300 minutes on Growth (maximum CAD $150.00) — no further additional-minute charges are applied for the remainder of that period. At that point, incoming calls are automatically forwarded to your forwarding number instead of being answered by your AI voice agent, until your billing period resets or you upgrade your plan. Forwarded calls are never charged as minutes.

Your forwarding number is the phone number you set in your dashboard settings. If you do not set one, calls are forwarded to the business phone number on file from signup. If the forwarded number is not answered, the caller is offered voicemail. You may also choose, in settings, to have calls forwarded as soon as your included minutes are used rather than incurring any additional-minute charges at all; this setting is off unless you turn it on.

FAQ

Acceptable use

You agree not to use the service for unlawful activity, harassment, or anything that violates carrier or telecom regulations in your jurisdiction.

Liability

The service is provided "as is." Zonobly Inc. is not liable for indirect or consequential damages arising from use of the service.

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